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 |
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| Customer relationship management
extends to the |
| outer limits of the enterprise.
Experience shows that |
| when available, Pay-by-phone is the
payment |
| method of choice for many customers. |
 |
| The reason for this are compelling: |
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It's easy - any phone can be a
payment terminal. |
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It's Fast - there is no waiting
in a queue either personally or on hold for a telephone
operator. |
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It's cost effective - a
telephone call costs less than a stamp. |
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|
It makes sense - credit card
usually offer 30 days free credit. |
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It adds value - the added bonus
of frequent flyer points. |
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It's simple and there is no need
for your customers to make prior arrangements with their bank. |
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| Working with ATP, your Pay-by-phone
service |
| is designed with full consultation,
reflecting your |
| organisation's identity and using
our experience to |
| ensure everything works as it
should. |
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|
| Your choice of announcer and
languages additional |
| to English may be options to
consider. |
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|
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| This payment channel is easy to
organise and |
| introduce to your customers; you
simply laser print a |
| small paragraph detailing the new
channel of payment |
| onto their account or bill, together
the new service |
| phone number. We will manage all
other aspects of |
| implementation, the service, the
technology and the |
| associates technical liaison with
your bank. |
|
| You decide which cards are
incorporated into the |
| service - we do the rest. |
|
| ATP then validates transactions and
delivers |
| the results to your organisation
according |
| to a frequency and a format |
|
| that suits you. We will even |
 |
| assist by integrating the |
| results into your accounts |
| receivable procedure if |
| requested. |
|
| An important new payment |
| channel is opened yet
your procedures and |
| systems remain
unchanged. Simple. |
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|
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| As your business partner, ATP
operates on a |
| fee-for-service basis, charging only
for each |
| successful transaction. There are no
other costs. |
|
| This approach aligns our service
goals with your |
| business objectives, making success
an imperative |
| for us both. Adding a new dimension
to the idea |
| of guaranteed service levels, this
strategy ensures |
| you pay only for what you receive.
And you can |
| operate on a fixed budget without
any unknown |
| costs. |
|
| Our service level agreement
guarantees 24 x 7 |
| service access with no system down
time. Should |
| a local service node encounter a
problem, ATP |
| will re-route calls to a back-up
service node |
| at our own cost. |
|
